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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    123FormBuilder

    Score8 out of 10
    N/A123ContactForm is an online form and survey builder. Its drag and drop interface doesn't require coding skills, thus it can be used by both technical and non-technical people. The web forms can be integrated with various 3rd party apps and can be fully customized to match business or individual needs.

    $37

    per month per user

    SurveyMonkey

    Score8.2 out of 10
    N/ASurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

    $99

    per month

    Pricing
    123FormBuilderSurveyMonkey
    Editions & Modules
    Gold
    $37.00
    per month per user
    Platinum
    $49.00
    per month per user
    Diamond
    $99.00
    per month per user
    Enterpise
    $225
    per month per user
    Basic
    Free
    Team Advantage
    $25
    per month (billed annually) per user (starting at 3 users)
    Team Premier
    $75
    per month (billed annually) per user (starting at 3 users)
    Standard Monthly
    $99
    per month
    Individual Plan - Advantage Annual
    $468
    per year
    Individual Plan - Premier Annual
    $1,428
    per year
    Offerings
    Pricing Offerings
    123FormBuilderSurveyMonkey
    Free Trial
    NoNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount of up to 50% available for annual pricing.—
    More Pricing Information
    Community Pulse
    123FormBuilderSurveyMonkey
    Considered Both Products
    Kiteworks
    Chose 123FormBuilder
    I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd …
    Incentivized
    SurveyMonkey, Inc
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    77%
    Would buy again
    30 Answers
    Delivers good value for the price
    No answers on this topic
    79%
    Delivers good value for the price
    27 Answers
    Happy with the feature set
    No answers on this topic
    82%
    Happy with the feature set
    32 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    77%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    No answers on this topic
    85%
    Implementation went as expected
    28 Answers
    Features
    123FormBuilderSurveyMonkey
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of 123FormBuilder and SurveyMonkey
    Feature
    123FormBuilder
    -
    Ratings
    SurveyMonkey
    8.6
    72 Ratings
    8% above category average
    Survey templates00 Ratings9.171 Ratings
    Themes00 Ratings6.764 Ratings
    Custom logo/branding00 Ratings10.063 Ratings
    Survey Content
    Comparison of Survey Content features of 123FormBuilder and SurveyMonkey
    Feature
    123FormBuilder
    -
    Ratings
    SurveyMonkey
    8.6
    74 Ratings
    1% above category average
    Changes to live survey00 Ratings7.458 Ratings
    Question design help00 Ratings9.168 Ratings
    Multiple question types00 Ratings9.174 Ratings
    Survey Logic
    Comparison of Survey Logic features of 123FormBuilder and SurveyMonkey
    Feature
    123FormBuilder
    -
    Ratings
    SurveyMonkey
    8.4
    68 Ratings
    2% above category average
    Survey logic flexibility00 Ratings8.468 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of 123FormBuilder and SurveyMonkey
    Feature
    123FormBuilder
    -
    Ratings
    SurveyMonkey
    10.0
    74 Ratings
    20% above category average
    Response tracking00 Ratings10.073 Ratings
    Data export00 Ratings10.070 Ratings
    Standard reports00 Ratings10.073 Ratings
    Custom reports00 Ratings10.060 Ratings
    Analytics00 Ratings9.961 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of 123FormBuilder and SurveyMonkey
    Feature
    123FormBuilder
    -
    Ratings
    SurveyMonkey
    10.0
    63 Ratings
    14% above category average
    Access controls00 Ratings10.063 Ratings
    Compliance00 Ratings10.054 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of 123FormBuilder and SurveyMonkey
    Feature
    123FormBuilder
    -
    Ratings
    SurveyMonkey
    9.9
    44 Ratings
    19% above category average
    Vendor-offered crowdsourcing00 Ratings9.929 Ratings
    Respondent restrictions00 Ratings10.042 Ratings
    Best Alternatives
    123FormBuilderSurveyMonkey
    Small Businesses
    Jotform
    Score8.5 out of 10
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Qualaroo
    Score6.1 out of 10
    Qualaroo
    Score6.1 out of 10
    Enterprises
    QuestionPro
    Score10 out of 10
    QuestionPro
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    123FormBuilderSurveyMonkey
    Likelihood to Recommend
    1.0
    (8 ratings)
    10.0
    (107 ratings)
    Likelihood to Renew
    6.0
    (4 ratings)
    9.0
    (26 ratings)
    Usability
    8.0
    (1 ratings)
    9.9
    (38 ratings)
    Availability
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Performance
    9.0
    (1 ratings)
    6.0
    (1 ratings)
    Support Rating
    7.0
    (1 ratings)
    9.4
    (35 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    10.0
    (2 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    123FormBuilderSurveyMonkey
    Likelihood to Recommend
    Kiteworks
    If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
    Incentivized
    Read full review
    SurveyMonkey, Inc
    SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.
    Read full review
    Pros
    Kiteworks
    • Ease of constructing a form with requisite inputs
    • Customizable look and feel options based on varying requirements in our case
    • Logic based branching & validation
    Incentivized
    Read full review
    SurveyMonkey, Inc
    • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
    • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
    • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
    • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
    Incentivized
    Read full review
    Cons
    Kiteworks
    • Some employees are intimidated at first. After all, it is html.
    • There is so much functionality that it can be easy for novices to get lost.
    • Will there be more payment flexibility? parents use more of the bank to person payment options.
    Incentivized
    Read full review
    SurveyMonkey, Inc
    • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
    • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
    • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
    Incentivized
    Read full review
    Likelihood to Renew
    Kiteworks
    I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
    Incentivized
    Read full review
    SurveyMonkey, Inc
    Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
    Read full review
    Usability
    Kiteworks
    Easy to install and quickly explain to others how to use
    Incentivized
    Read full review
    SurveyMonkey, Inc
    It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.
    Incentivized
    Read full review
    Reliability and Availability
    Kiteworks
    I did not encounter any blackout issues
    Incentivized
    Read full review
    SurveyMonkey, Inc
    No answers on this topic
    Performance
    Kiteworks
    The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
    Incentivized
    Read full review
    SurveyMonkey, Inc
    still to many limitations for more complex surveys --skips, filtered questions, etc.
    Read full review
    Support Rating
    Kiteworks
    Very neutral, did not have to use support a lot
    Incentivized
    Read full review
    SurveyMonkey, Inc
    I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.
    Incentivized
    Read full review
    Online Training
    Kiteworks
    I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
    Incentivized
    Read full review
    SurveyMonkey, Inc
    No answers on this topic
    Implementation Rating
    Kiteworks
    123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
    Incentivized
    Read full review
    SurveyMonkey, Inc
    Implementation not required.
    Read full review
    Alternatives Considered
    Kiteworks
    Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
    Incentivized
    Read full review
    SurveyMonkey, Inc
    SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
    Incentivized
    Read full review
    Scalability
    Kiteworks
    It was easy to install and I believe that would make it easy to use across several websites
    Incentivized
    Read full review
    SurveyMonkey, Inc
    No answers on this topic
    Return on Investment
    Kiteworks
    • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
    Read full review
    SurveyMonkey, Inc
    • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
    • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
    • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
    Incentivized
    Read full review
    ScreenShots

    123FormBuilder Screenshots

    Screenshot of the 123FormBuilder home pageScreenshot of the dashboardScreenshot of the form editorScreenshot of the new form windowScreenshot of where to add integrations to formsProduct screenshot