Zoom Workplace review
December 11, 2024

Zoom Workplace review

Pranjal Naik | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Rooms
  • Zoom Meetings & Chat
  • Zoom Team Chat
  • Zoom Scheduler
  • Zoom Clips

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace for communication and meetings. Its a great tool for a work from home environment. It addresses challenges like maintaining communication in a hybrid work environment, facilitating client-facing calls, and conducting training sessions. its also a great tool for webinars, and cross-team collaboration. Scheduling and screen-sharing tools are a bonus.

Pros

  • Camera / mic control
  • Participant sharing and screen information
  • Good quality conference calls even with 50+ participants

Cons

  • Use AI for Background Noise Suppression
  • better mobile experience
  • Use AI for Post-Meeting summary
  • Enhanced Collaboration
  • Improved Client Engagement
  • Business Continuity during WFH
Zoom Workplace and Slack serve different purposes. Zoom is better for formal meetings, client calls, and webinars with its strong video and collaboration features. Slack works well for quick chats, team communication, and simple calls but isn’t ideal for large or formal events. We chose Zoom for its reliability in handling big meetings and important discussions, complementing Slack’s day-to-day use.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

Zoom Workplace excels in client-facing interactions, offering high-quality video, screen sharing, and annotation tools that make product demonstrations and client presentations seamless and professional. Features like breakout rooms, virtual backgrounds, and real-time screen sharing facilitate effective collaboration among distributed teams during brainstorming sessions or project standups. The reliability and timezone features of zoom are pretty convenient

Zoom Workplace Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
9
Answering rules
10
Call recording
10
Call park
9
Call screening
10
Message alerts
9
Business SMS/External Messaging
9
Voicemail Transcription
7
Mobile app for iOS
8
Mobile app for Android
7
High quality audio
10
High quality video
9
Calendar integration
9
Meeting initiation
9
Record meetings / events
9
Desktop sharing
10
Live chat
8
User authentication
9
Participant roles & permissions
9
Centralized communications management
9
Team messaging
7
Team document sharing
8
Call and meeting analytics
7

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