Zoom Workplace Review
June 04, 2024

Zoom Workplace Review

Tom Bielski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Whiteboard
  • Zoom Mail & Calendar
  • Zoom AI Companion

Overall Satisfaction with Zoom Workplace

We conduct weekly meetings of up to 20 attendees. The meetings alternate between hybrid and online. We have half of the members on premises, and half are spread from the USA to Japan, with Europe and Africa in the middle. Zoom Workplace allows us to meet effectively and efficiently to conduct our club business.

Pros

  • Team Chat
  • Polls
  • Meeting recordings
  • Meeting Summary

Cons

  • I don't like that the control bar at the bottom of the screen shifts when I open the chat or the participants side bar. It means I cannot open and close without moving my mouse. I think it would be better instead of shrinking the control bar, move items into the More area.
  • The Audio options should be Same as System as default
  • We have been able to meet throughout lock-down.
  • We have expanded our member base worldwide
  • Sometimes members choose to attend online instead of in person
Better security control, where only hosts can control many features. In Teams anyone can spotlight, or mute participants.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

It is better than all other video conferencing platforms in every way. Breakout room allow us to have concurrent separate training sessions

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
9
High quality video
9
Calendar integration
9
Meeting initiation
9
Record meetings / events
9
Desktop sharing
9
Live chat
9
User authentication
9
Participant roles & permissions
9
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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