Item: Zoom Workplace
Rating: 10
Author: Dylan Smith

Overall Satisfaction with Zoom

Use Cases and Deployment Scope

We are currently implementing Zoom as our division-wide communication platform. Zoom is going to replace our archaic phone system, our outdated conference rooms, and provide efficiency through better helpdesk service.

Pros and Cons

Pros

Innovation.
Listening to customer needs.
Integration integration integration!
User-friendly interface.
User analytics.

Cons

When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.

Return on Investment

Improved collaboration.
Faster response from IT.
More comfortable chat environment.
Meeting rooms we can take pride in.

Likelihood to Recommend

I honestly believe that Zoom is on the right path to be the future leader in business communications. From my experience, zoom really does listen to its users. In my company, we have some users who aren't as computer savvy as others, and yet they're able to pick up Zoom without issue. Being an all-in-one type of communications platform, Zoom helps users transition from the many solutions they already use to Zoom. Chat, phone, meetings, support. Just Zoom. Instead of looking for this application for this or for that, you just have to find Zoom. I'm excited to see future developments from this company.

Zoom Workplace Feature Ratings

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Zooming Past the Competition

Software Version

Modules Used