Item: Zoom Workplace
Rating: 10
Author: Craig Riley

Overall Satisfaction with Zoom

Use Cases and Deployment Scope

We implemented Zoom as a replacement for Webex. We also have plans to replace our existing Skype for Business chat functionality and will be working with Zoom in the near future to pilot the cloud PBX functionality.

Pros and Cons

Pros

Ease of use for the desktop client
Zoom rooms could not be easier.
Chat features are strong and easy to understand and use

Cons

Hmmmm - not many areas honestly. One improvement we've noticed that sometimes the chat features are not available when in a meeting (you can chat as part of the meeting, but not to people outside of the meeting)
We have had a few (many less than Webex) disconnections from ongoing meetings. Typically this is explainable due to connectivity issues with the client.

Return on Investment

Greatly improved communications and collaborations
Better customer experience (both with our org as well as with our partners and clients!)

Likelihood to Recommend

Zoom rooms (super easy - require little to no user training)
Zoom chat. quickly allowing people a single app to manage conf calls along with chat, screen sharing and it even comes with fun gifs :)
Zoom client - easy to join meetings, schedule adhoc video calls from any device anywhere
Mobile client is easy to use and provides a consistent user experience (which is the most important...)
the zoom product is robust and doesn't change the user interface on a weekly bases which keeps our users happy!

Zoom Workplace Feature Ratings

Comments

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Improved productivity and enhanced user experience for onsite and remote workers with Zoom!

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