Zoom is way better than Skype
February 22, 2019

Zoom is way better than Skype

Tony Ahn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Personal

Overall Satisfaction with Zoom

We are a boutique public relations agency, and we use Zoom to communicate with clients in all industries (banking, mining, government, academia, retail, startups, etc.) and suppliers (SEO companies, content providers, our external accountant, marketing communications agencies, etc.). It is used across our whole organization, which is small: just 4 people.

Pros

  • Zoom is great for setting up meetings quickly and easily.
  • Time from first click to being in the meeting space is very fast.
  • Audio and video quality are excellent.

Cons

  • I think it is perfect. I can't think of anything it needs to improve on.
  • Zoom has improved our collaboration with clients and suppliers.
  • Zoom has improved our ease of scheduling.
The reason I don't use Skype is because malware started sending spam links to my Skype contacts...all 5,000 of them. Plus I've encountered more disruption of video and audio using Skype. I've never had these kinds of problems with Zoom. Skype also takes longer to load from first start up, and has sound effects which I find annoying.
Zoom is a Skype-killer, in my opinion. It is appropriate in any kind of scenario where you need to communicate with someone that is not on-site with you. You can send someone a link to a meeting room, and their login process is quick and painless, and requires no learning curve. The first time I used Zoom it was because a frequent user sent me a link, and I was pleased with how quickly I was able to get into a meeting and use the software.

Zoom Workplace Feature Ratings

Cloud PBX ()
Not Rated
Call Management ()
Not Rated
Mobile apps ()
Not Rated
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
Not Rated
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Evaluating Zoom and Competitors

Yes - Skype, because Skype was a "heavier" program with features that we really didn't need, which sometimes interfered with our communications. Specifically the Skype contact list is sometimes accessed by Skype when we don't want it to be. Some of these features can be turned off, but they start out on by default, which means we have to pay attention to a new users' settings when we set them up.
  • Product Features
  • Product Usability
  • Product Reputation
Ease of use was the biggest factor.
We wouldn't change anything.

Zoom Training

  • Self-taught
Zoom is super easy for anyone to pick up on the fly. I've never had to help an employee learn to use it.

Comments

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