Product and customer service have badly degraded
September 29, 2022

Product and customer service have badly degraded

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

Zenefits still runs payroll with reasonable success and fluidity, but in my opinion, the company, on the whole, has gone downhill. The product is stagnant and still lacks key features like support for R&D tax credits. In my experience, the customer service has gotten horrible; we transitioned to Gusto, and multiple Zenefits employees assured us our Q3 taxes would be refunded (not sent to the government)... of course, they were wrong and misled us into double paying our taxes. I would NOT recommend the product at this point.

Pros

  • Automated payroll

Cons

  • Customer service
  • Offboarding
  • Product velocity
  • Helping small businesses
  • Multi-state payroll support
  • In my experience, deprived us of thousands of dollars and tens of hours of time
We've gone with Gusto, after years of using.

Do you think TriNet HR Plus delivers good value for the price?

No

Are you happy with TriNet HR Plus's feature set?

No

Did TriNet HR Plus live up to sales and marketing promises?

No

Did implementation of TriNet HR Plus go as expected?

Yes

Would you buy TriNet HR Plus again?

No

At this point, it's best suited for convincing me to go to Gusto.

TriNet HR Plus Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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