What Support?
March 11, 2022

What Support?

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

We use (yes, I am a current customer) it as our all-encompassing HR platform. Their support team and turnaround time on issues are absolutely horrible in my opinion. HORRIBLE! If you are considering Zenefits, I would look at Gusto or another saas platform. I have had to sit on hold for 45 mins to up to an hour or more just to talk to a support human. If you send your question via email - in my experience, it could be up to a week before you get an answer and usually, they send you a help link. If I could attach print screens to show my hold time for support issues, I would! It is beyond frustrating!

Pros

  • Submitting payroll is super user-friendly (just cross your fingers you don't have an issue).
  • The mobile app is great.

Cons

  • Support team response time
  • Train the support team so they know how the heck to fix/support issues
  • Have the support team actually answer the phone
  • Have the support team respond at all!
  • Payroll
  • Benefits
  • Timesheet
  • I feel like the amount of time I have had to spend trying to get issues resolved with their support team has sucked my ROI and time out the window.

Do you think TriNet HR Plus delivers good value for the price?

No

Are you happy with TriNet HR Plus's feature set?

No

Did TriNet HR Plus live up to sales and marketing promises?

No

Did implementation of TriNet HR Plus go as expected?

Yes

Would you buy TriNet HR Plus again?

No

The mobile app platform is user-friendly for sure. If you need to contact the support team - from my experience, you will wait and wait, and then you will not get a resolution until days later, if at all.

TriNet HR Plus Feature Ratings

5.7
Employee demographic data
8
Employment history
7
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
7
8.8
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
9
4.0
Approval workflow
4
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
7.7
View and generate pay and benefit information
7
Update personal information
8
View job history
8
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
2.7
Performance plans
1
Performance improvement plans
1
Review status tracking
6
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
10
Manager tracking tools
8
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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