Xero Review

Easy to interpret how to do things and the online free learning portal gives so much information. Their customer service is also easy to access and sends a support ticket if the answer can't be found online. The dashboard is clear and the tabs for each area are very clear. The bank feed is easy to use and scheduling bill payments is easy. It's a good software for bookkeeping/accounting where you interact with the client a lot because it's easy to show them where items are or what needs to be done. Eg: Scheduling bills for payment so they can see upcoming scheduled dates for supplier batch payments.

There can always be some hiccups or issues that arise but it depends on the software being integrated. If there is a background issue sometimes it isn't clear if it is Xero or the other software and this can lead to each software telling you to contact the other one which can waste some time. Generally, it syncs ok with Deputy, Keypay (though it won't preload W1 and W2 to BAS reports if you use external payroll software), and Trybooking is ok but does tend to have drop-off issues. Paypal doesn't integrate well when there are multiple currencies.

Not suitable for complex payrolls - if you are processing a large payroll through Xero it gets quite pricey, especially if you are paying to add on another software such as Deputy. Excellent for report building, bank feed processing, BAS preparation made easier, payables are easy to see. It's very user-friendly and the amount of online learning options available to everyone is brilliant. It's easy for us to convert clients to Xero and do training with them plus we can send them additional resources for learning provided by Xero.