Not a fan | TrustRadius

Overall Satisfaction with Webexpenses

Use Cases and Deployment Scope

Clunky, app on my phone keeps crashing, not intuitive. Can't work out how to set the type of claim. It's a real pain.

Pros and Cons

Pros

Taking photos of receipts.

Cons

User Experience
Reliability
Process

Return on Investment

It makes claiming expenses more clunky and less likely to be done on time.

Usability

1

[I believe] usability is its one weak point.

Key Insights

Do you think Webexpenses delivers good value for the price?

Not sure

Are you happy with Webexpenses's feature set?

No

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

No

Likelihood to Recommend

I would not recommend.

Comments

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Nadia Hilaly
(Vendor Representative) commented 4 years ago
Hi there, Thank you for leaving us a review. We're sorry to hear you are having difficulties using the system. This isn't typically an issue we experience with the system. However, this must be a technical issue that is either to do with clearing your WEB UI / Mobile app's cache or an underlying challenge with the internal IP address that has possibly changed. Please may I ask that you get in touch with our support team at support@webexpenses.com We will be able to help you resolve this and any other queries that you may have? We look forward to hearing from you. Best wishes, Nadia from your Webexpenses team