Item: Webex App
Rating: 9
Author: Laurence Persing

Overall Satisfaction with Webex App

Use Cases and Deployment Scope

I use the Webex app for instant messaging, joining Webex meetings, for group chat, and primarily to stay connected to other word wide users that use Cisco products. Cisco has provided public spaces, that anyone with a Cisco Webex account can join, that allows you to talk to other Cisco users that are using Cisco products. I've also joined the Cisco certifications public spaces to exchange messages with other certification test takers. The biggest use case so far has been having a space that I can use to collaborate with my team members on projects we are working on. It is so handy to have a single place for an exchange of ideas.

Pros and Cons

Pros

User-Friendly Interface
Chat and File Sharing
Reliable Video and Audio Quality
User-Friendly Interface
Screen Sharing and Collaboration

Cons

The Seen by feature is annoying. It tells someone when you have looked at a message. I feel like I have to respond immediately when I want to wait a bit and compose a longer reply. Even if you could just turn it off would be great.
I am always early to meetings and even though I am already joined, Webex will still prompt me to join the meeting 5 minutes prior. I think it should already know that I'm connected and not keep poking me to join.
After a Webex meeting is over and I leave the meeting a web page pops up asking me how the meeting was and if I'd like to answer more questions about the meeting and the quality. That needs to be turned off as well

Return on Investment

Life has gotten easier when working on projects, whether they are large of small.
The ability to use Webex on different platforms has been a game changer.
I feel like I am more organized and focused when working on a project.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Likelihood to Recommend

The biggest use case I have for Webex is the public and private Spaces feature. It is so handy to have a single place where I can collaborate with team members on a single project. We can chat about new ideas and share files just on that specific project. That way I am not having to search email, or a Sharepoint site or a network drives for files. And I don't have to search through a separate chat log for ideas for this project. Add to that that I can use the Webex app on my PC, Mac, iphone and Android tablet and that makes it the killer app.

Webex App Feature Ratings

Comments

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Powering hybrid work using the Webex App.