So easy for our employees
Updated July 25, 2023

So easy for our employees

Logan Peters | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

Cuts down on emails and enables quick easy colaboration. Easy to search through contacts, conversations and find content previously shared. Great plugins and bots to integrate other software and make work life easier. Great features for all users with emojis, gifs, ability to flag messages to create action items.

Pros

  • Messaging
  • Meetings
  • Collaborations
  • Softphone

Cons

  • Collapsible groups within messaging
  • Searching keywords in all conversations at once
  • Made it much simpler to message across our organization saving time and hassle
  • Cut down on support calls with users trying to schedule meetings
  • Great analytics to help with adoption of the product to ensure employee satisfaction.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Great for enabling employees to communicate quickly back and forth with messaging or create quick ad-hoc meetings when messaging just won't do. Super simple to set up and join meetings and share a screen. Also works great as a softphone or when connected to a physical phone and making calls. Calendar option to show you daily meetings makes it simple to see whats on the agenda for today

Webex App Feature Ratings

Project Management
7.4
Task Management
6
Gantt Charts
7
Scheduling
8
Workflow Automation
8
Mobile Access
9
Search
8
Visual planning tools
6
Communication
8.8
Chat
9
Notifications
9
Discussions
9
Surveys
9
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
8
File Sharing & Management
7.9
Versioning
7
Video files
8
Audio files
8
Document collaboration
8
Access control
8
Advanced security features
8
Integrates with Google Drive
8
Device sync
8

Cisco Hybrid Work

Cisco Webex Experience

Webex App Support

Support is quick to respond and love that you can opt to have them communicate with you in a webex space if your not able to take a call. Support has often had our issues or questions taken care of same day or is able to escalate and get us in touch with the appropriate tech quickly.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
None
No we did not purchase premium support. At time of purchasing we didn't see a need for it and we still haven't ran in to many issues where we have had a need for any additional support and the app seems to work great without needing to open tickets for issues.
Yes - Yes after contacting support and troubleshooting with them over a short period of time they were able to gather some logs and resolve the issue in a very timely manner.

Using Webex App

Very user friendly and have had very few complaints from employees about using it or having trouble figuring it out. It seems to be very intuitive and users can find what they need easily.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Not well integrated
  • Chatting with users is incredibly easy
  • Scheduling a meeting
  • Making calls
  • Team collaboration
  • None
  • None
  • None
Yes - Webex app is just as easy to use as the app for Windows. It's easy to navigate and replicates the Windows app so everything is simple to find.

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