Verint WFO Breaks Down Silos and Provides Best In Class Service
June 14, 2023

Verint WFO Breaks Down Silos and Provides Best In Class Service

Jeffrey Bretana | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

The Workforce Optimization tool from Verint allows us to break down silos both within our departments and across the company. It provides visibility into workload demands, staffing support, and provides recommendations needed to ensure performance across the enterprise. It also automates many of our necessary scheduling processes from leave management, coaching, elearning, breaks and meals, and various meetings. For us this started in the Contact Center but it has since spread throughout the company.

Pros

  • Automation
  • Tracking
  • Performance Management - Departmental
  • Performance Management - Individual

Cons

  • Branch/Retail Operations
  • Integration with other systems
  • Reduced Overhead Expense
  • Quicker/Automated Solutions
  • Increase Productivity in the Back Office
  • Improved Adherence

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Workforce Management has proven itself useful in nearly every business case and department I've gone to. It used to be just for Contact Center but it has also proven its value for Branch Operations, Outbound Collections, Real Estate Lending back office support, Service Desk, and Savings & Membership. While not every area is the same and wont utilize it the same, there are ways to integrate WFM across the enterprise.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 years ago
    Hi Jeff! It’s always an honor to receive a glowing review from a long-time user such as yourself. We’re thrilled to hear that Verint Workforce Management continues to deliver on its flagship features such as automation, tracking, performance management and more. The list of areas where you realized return on investment and the various departments where WFM has been utilized are impressive. Well done! Keep up the great work and we hope to welcome you among our mobile app users, soon, as well! Cheers

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