You won't be sorry that you utilize this program!
Updated February 13, 2024

You won't be sorry that you utilize this program!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We use Verint Workforce Management for scheduling and forecasting. This makes seeing the big picture much easier. Entering time off or project time (example) is quick and easy. It sends alerts if I have overlapped other things scheduled for that advocate. It is easy to use and helps us keep things very static.

Pros

  • Time management.
  • Alerts when needed.
  • Forecasting.

Cons

  • You have to manually update each advocate for as long as you have forecasted. There is no way to auto-fill them in.
  • Definitely has improved productivity.
  • Made adherence metrics sky rocket
  • helps in making sure we have enough Advocates for phone coverage.

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

I am fairly new to the Verint Workforce Management role, It has been quick and easy for me to navigate. It has tremendously helped us keep schedules static and accurate.
The alerts that is sends, lets me know if I have over ridden something, helps make time management seamless. Updating RTS is quick and easy!

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 4 years ago
    Thank you for taking the time to review Verint. It's great to hear that the product is so helpful in assisting you with scheduling and forecasting and that you found the graphical views useful in spotting trends. Keep up the good work!
  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 years ago
    Hi there! Thank you so much for submitting new details for your review of Verint WFM. We're thrilled to hear that you're satisfied with the ease of use of the mobile app and that you've seen multiple ROIs since such as productivity increase, scheduling optimization, and more. Keep up the great work!

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