Verint WFM is the Right Solution | TrustRadius

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

This tool allowed us to develop our Workforce Management team and optimize our contacts across multiple regions.

Pros and Cons

Pros

Schedule Optimization
Knowledge Management
Time Off Request

Cons

Reporting

Return on Investment

Agent Productivity
Reduce Overhead Cost

Alternatives Considered

NICE CXone

The decision was already in placed when I stepped into my role.

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Other Software Used

Verint Knowledge Management, Verint Messaging, Verint Digital Experience

Likelihood to Recommend

Scheduling optimization as it allowed us to schedule agents during peak times of the call volume.

Comments

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Adrienn Tordai
(Vendor Representative) commented 4 years ago
Hi Chris - thank you so much for leaving a great review for Verint Workforce Management! We are glad to hear that the platform helped you optimize the call center schedules during peak times and beyond while reducing overhead costs. Have a great day! Cheers!