Verint Workforce Management in a Back Office Setting
Updated June 14, 2023

Verint Workforce Management in a Back Office Setting

Ashley Butcher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We currently use Verint Workforce Management for scheduling and leave management. We are able to report on agents’ productivity using the score card feature, as well as track leave hours, overtime, and VTO.

Pros

  • Leave management
  • Ability to customize
  • User-friendly

Cons

  • User Tracking of more features
  • Edits on the calendar screen
  • Leave visibility
  • Team member tracker (who is in?)
  • Overtime tracking
My company used other products before Verint, however, I did not have experience in those. We currently use Genesys in conjunction with Verint Workforce Management and I have heard that Genesys offers similar features. We continue to use Verint Workforce Management due to its reliability and easy-to-navigate software. I don’t see the need to learn a new system when Verint offers the products we need already.

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

The best feature of Verint Workforce Management is the leave management function. It is user-friendly for front-end users and easy to navigate. There are multiple options for setup available for the backend users as well. Sometimes, auto-processing rules can be a pain point but once you have a good understanding of the system, that should clear up the issues.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 years ago
    Hi Ashley - thank you so much for leaving a stellar 5-star review for Verint Workforce Management! We are so happy to hear that our solution helps you handle leave management and overtime tracking with ease. We’re thrilled that you mentioned the customization and forecasting capabilities, as well. On the other hand, we appreciate you mentioning your experiences around functionalities like user tracking or edits on the calendar screen. Would you be able to provide more details? You can do so here on TrustRadius, or, if you haven’t already, directly to your customer support representatives. Have a great day!

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