Item: Veeam Data Platform
Rating: 9
Author: Stan York

Overall Satisfaction with Veeam Backup & Replication

Use Cases and Deployment Scope

At Spitfire, we develop and maintain software. At any one time, three versions are under maintenance and we require VMs suitable for building each and another set of VMs for QA and testing. This adds up to a lot of VMs, with a need to be able to restore an entire VM. Of course, we also have standard infrastructure: AD servers, gateways, storage. Our old backup solution was taking far too long to run each night. Veeam gets the job done in minutes

Pros and Cons

Pros

Entire VM backup with minimal IO
Tiering of backups to AWS S3
Restoring a single file in minutes

Cons

Licensing has change 3 times in 3 years
Editing a backup job is a bit tedious
Hard to know the status of S3 offloading

Key Insights

Do you think Veeam Data Platform delivers good value for the price?

Yes

Are you happy with Veeam Data Platform's feature set?

Yes

Did Veeam Data Platform live up to sales and marketing promises?

Yes

Did implementation of Veeam Data Platform go as expected?

Yes

Would you buy Veeam Data Platform again?

Yes

Return on Investment

Veeam has made the development and QA environment saner by allowing us full control of the testing state for each version of our software
Veeam has reduced our backup window dramatically
Veeam allows us to restore a specific test scenario and re-test over and over with great ease.

Other Software Used

Microsoft SQL Server, SolarWinds Database Performance Analyzer, Snagit, GoToMeeting

Likelihood to Recommend

Backing up a large number of VMs, some mission-critical, some far less critical. Veeam does not waste much time on VMs that have been fairly stable, so our backups tend to run in under an hour. Restoring an entire VM or a single file is both quick and painless

Veeam Backup & Replication Support

Support Rating

The support team has never asked me to jump through silly hoops or waste time on pointless exercises. They seem to truly have a handle on what may be wrong.

In fact, when we were having trouble getting our license renewal setup (because of yet another license migration at Veeam) a support incident got us connected to the right people to get our renewal done in time.

Veeam Data Platform Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Veeam lets me get a good night's sleep

Software Version