Upland PSA handles itself amazingly - timesheet and project billing for a fixed list of projects
December 15, 2022

Upland PSA handles itself amazingly - timesheet and project billing for a fixed list of projects

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Upland PSA

Upland PSA is our current project billing software, used by all of our employees who bill time directly to customer projects. It addresses our business need to accurately account for work hours in a multi-tenant, multi-hat environment for our staff. My use case is as a solutions architect, in which i can bill time to 50+ different project codes in any given week.

Pros

  • billing
  • project accounting
  • forecasting

Cons

  • the UI is clunky
  • Finding the right project code is like pulling teeth
  • project acconting
  • timesheets
  • I do not have insight into the ROI of the project.

Do you think Upland PSA delivers good value for the price?

Not sure

Are you happy with Upland PSA's feature set?

Yes

Did Upland PSA live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Upland PSA go as expected?

I wasn't involved with the implementation phase

Would you buy Upland PSA again?

Yes

Upland PSA handles basic, constant-project billing amazingly. My struggle with it is when the project codes fluctuate week over week... keeping track of the codes can be quite painful and the lookup is hard to use. If you have a fixed list of tasks, its an amazing tool for forecasting, productivity tracking, and billing

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