SysAid a game changer in ITSM tool
April 29, 2025
SysAid a game changer in ITSM tool
Score 8 out of 10
Vetted Review
Verified User
Software Version
ITSM+
Overall Satisfaction with SysAid
IT Ticket management , The workflow for request in sysaid really helped us to turn complex process to simply step by step department assignment.
The only problem which i saw is the asset management side , there is no clear defined asset management UI , and also no contracts management can be done.The copilot product is a game changer for us as it provides first level support to the users to resolve their issues
The only problem which i saw is the asset management side , there is no clear defined asset management UI , and also no contracts management can be done.The copilot product is a game changer for us as it provides first level support to the users to resolve their issues
Pros
- template workflow
- AI chatbot
- customer support
- Ease of use
Cons
- KB article UI
- Classic UI
- asset management , contract management
- cost saving
- Increased efficiency
- first level support as sysaid copilot
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes
Comments
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