Item: SysAid
Rating: 8
Author: Hiten Patel

Overall Satisfaction with SysAid

Use Cases and Deployment Scope

We use SysAid as the ticketing system where users can reach out to the IT department in a fast manner if they are having issues with anything. Allows IT support to track, manage, speed up, and deal effectively with incidents. This system give agents the customer details they need to provide personalized service, help support staff coordinate their efforts, and automate repetitive tasks—all of which empower companies to reduce resolution and wait times

Pros and Cons

Pros

Ease of use
User friendly
Manage requests and incidents

Cons

Make dashboard a little modern
Gets slow once a while using the portal
More reporting tools

Return on Investment

Makes easy to track
Great tool for generate reports
Manages admin records

Alternatives Considered

SysAid offers both cloud and on-premise delivery models, plus different ITSM capabilities and pricing levels from a basic ticketing system, through the help desk, to IT service management software.

Key Insights

Do you think SysAid delivers good value for the price?

Not sure

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Other Software Used

ConnectWise Automate

Likelihood to Recommend

It creates the right structure for the IT help desk which can improve its efficiency. Organize help desks into multiple levels or tiers. Queue and assign requests. Conduct end-user surveys. Empower end users with self-service. Better manage routine tasks. Generate reports with targeted key performance indicators. Increase collaboration and communication.

SysAid Feature Ratings

Comments

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SysAid - The quicker tool for success

Software Version