Sysaid Bang for the Buck.
August 04, 2022

Sysaid Bang for the Buck.

Daniel Uccellini | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

ITSM

Overall Satisfaction with SysAid

We use SysAid in our organization to track instances of problematic issues within our IT infrastructure. Some business problem we have addressed with this product is our ability to track issues and make sure that they are resolved in a timely manner. We are using this product to make it easier for us to manage issues as they present themselves within our IT infrastructure.

Pros

  • Customizable
  • Ease of use.
  • Trackable
  • Scalable
  • Sustainable

Cons

  • LDAP integration.
  • More assistance on initial integration.
  • More assistance customizing.
  • Quicker Resolution.
  • Tracking of issues.
  • ROI
  • Improved tracking of issues.
  • Improved satisfaction with the IT department.
SysAid was a better price and offered more for ITSM than Zendesk did. Zendesk was more customer based whereas I needed more of a company-based solution. I wanted this to manage internal tickets and not for outside tickets. this helps make sure that our employees are having a good experience with the infrastructure and helps make sure everything is secure.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Some scenarios where this software is extremely helpful would be with tracking IT-related issues. When I have a lot going on and not a large IT staff, this helps manage those issues and make sure that they do not fall through the cracks. This was an issue that I was having where similar issues would arise in the future. This software also allows you to create a knowledge base making it much easier to solve similar issues as they arise so that you can share those articles with users. I think this would be less useful if you already have a system that works for your company, as it would take time to teach the users a new way to interact with the IT teams.

SysAid Feature Ratings

Incident and problem management
8.9
Organize and prioritize service tickets
10
Expert directory
7
Service restoration
9
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
8.0
Configuration mangement
8
Asset management dashboard
7
Policy and contract enforcement
9
Change management
8.7
Change requests repository
9
Change calendar
10
Service-level management
7

Comments

More Reviews of SysAid

  1. Home
  2. IT Service Management (ITSM) Tools
  3. SysAid Reviews
  4. User Review of SysAid