SysAid helps IT Support
March 31, 2022

SysAid helps IT Support

Terence Tse | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Help Desk

Overall Satisfaction with SysAid

Use it for Helpdesk (Service Desk), Asset management, Knowledge base, record management.

Pros

  • User send in service desk ticket for floor support
  • Equipment request and approval
  • Asset management and record
  • System notification to end users

Cons

  • Faster or more frequent LDAP sync
  • Sometimes record created in CMDB CL list does not match with records in Asset List.
  • User friendly interface to create custom Report.
  • Very helpful on tracking service record, as well as asset management
  • Reports on technicians' workload and scheduling
  • Tickets help department to prioritize tasks
Reputation and functions/features

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Tracking of Service Desk ticket, record the actions or conversation between Technician and end users.

SysAid Feature Ratings

Incident and problem management
8.4
Organize and prioritize service tickets
8
Service restoration
8
Self-service tools
10
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
Not Rated
ITSM asset management
7.0
Configuration mangement
8
Asset management dashboard
5
Policy and contract enforcement
8
Change management
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated

Comments

More Reviews of SysAid

  1. Home
  2. IT Service Management (ITSM) Tools
  3. SysAid Reviews
  4. User Review of SysAid