Excellent product at an excellent price! Has saved me thousands in lost time and resources!
February 23, 2022
Excellent product at an excellent price! Has saved me thousands in lost time and resources!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Support
- Remote Access
Overall Satisfaction with Splashtop Enterprise
Used across the whole organization to connect with my customers both locally and internationally to provide remote tech support to them. This saves me a great deal of time as most issues can be solved remotely. This saves time and resources as opposed to traveling to see them. Customers are happier because of a quick fix that can take seconds to solve instead of waiting for hours or days for me to attend.
Pros
- Great value.
- Plenty of features.
- Feels secure and reliable.
- Love the customized app, my customers feel much happier knowing they are using a remote tool with my name on it!
Cons
- Remote support can be fiddly to navigate on a mobile device.
- Saved me hundreds, if not thousands of pounds in travel costs and lost time.
- I don't get to see my customers so often, so it slightly loses the personal touch, but the positives far outstrip the negatives.
Yes - TeamViewer - became cost-prohibitive and had to find an alternative solution.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Comments
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