Let Splashtop Enterprise make a splash by improving your remote support and training
February 17, 2022

Let Splashtop Enterprise make a splash by improving your remote support and training

Jason August | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

I support people at my own company and another company. Training and IT support are so much easier with a tool like Splashtop Enterprise. I can do everything remotely. This includes unattended support, which is nice -- someone doesn't have to be sitting in front of their computer for me to update it or transfer files. I also like the security and cross-platform support Splashtop Enterprise provides so I can help people from anywhere, from any device I'm using to any device they're using.

Pros

  • Provides a secure solution.
  • Allows for unattended support.
  • Allows for remote training.

Cons

  • Pricing can always be more competitive with other solutions, though it's already decent.
  • The last time I used Splashtop Enterprise to see a client's iPhone, I couldn't control it; I could only see the screen. Hopefully, full control of iOS devices is implemented now, and I just haven't checked.
  • There can always be improvements in speed and reduction of bandwidth used, but Splashtop Enterprise already does an excellent job with that.
  • Remote support saves time.
  • Remote training saves time.
  • Nice to be able to connect to / control multiple types of devices from other devices. For example, I can control a MacOS desktop from my Android phone or Windows Desktop.
Although Splashtop Enterprise runs pretty seamlessly, I have had to contact Splashtop support a few times. The response was quick and problems were solved without much hassle. Almost all the time, though, there are no issues when operating Splashtop Enterprise, which is even better than needing to contact the company's excellent support.
Yes - Splashtop Enterprise replaced several solutions:
* Zoom - yes, you can provide remote support with Zoom. But, Zoom doesn't allow unattended support and more advanced features like authentication and remote printing.
* Chrome Remote Desktop - good in a pinch, but limited functionality
* Team Viewer - on par with Splashtop Enterprise, but more expensive

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Splashtop Enterprise works in almost every environment. It's great for remote support, both attended and unattended. It's great for training. The only issue I've had, which may be fixed by now, is that when connecting to iOS devices, you can only view the screen and not control the device. I'm glad that functionality works on Android phones, at least.

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