Item: Splashtop
Rating: 8
Author: Verified User

Overall Satisfaction with Splashtop Enterprise

Use Cases and Deployment Scope

We currently use Splashtop Enterprise to provide remote support across the entire organization. With the workforce distributed remotely, it has become an indispensable tool to provide support and keep everyone working. We are using it on an almost daily basis, and it allows us to provide the same support as if our workforce were on site.

Pros and Cons

Pros

Remote troubleshooting
Remote access
Training

Cons

It would be great if it had voice ability so I could talk with the person on the other end
It sometimes wont connect - but not often
File transfers can be slow

Return on Investment

Reduced our remote support costs
Allowed us to confidently allow users to work remotely knowing we can get access

Support Rating

Support is generally easy to get in contact with, and they are very helpful. We haven't had to contact support often, but when we have, they have resolved the problems quickly and efficiently. They understand their product and are always easy to deal with. We've been very happy with the support we've received.

Products Replaced

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Sage Intacct, Microsoft 365 (formerly Office 365), Zoom

Likelihood to Recommend

Splashtop Enterprise is a great tool, especially for the price. Other tools cost significantly more than Splashtop Enterprise and don't provide much more in terms of value. It is very well suited for organizations that need to provide remote users with support or in a situation where you need to get unattended access at a remote location.

Comments

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Splashtop Enterprise easy and quick remote support tool

Modules Used