Remote support and assistance without complexity
March 09, 2022

Remote support and assistance without complexity

Senaj Lelic | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

We use it to support other users, but also to provide remote assistance on devices running IOS to solve users' problems. Our organization has a variety of different devices with various OS (MacOS, iOS, Android and of course Windows). Many solutions have several tools but we needed one tool which works everywhere.
whats even better there's one version you can just download and run - no installation needed

Pros

  • Simple to install
  • gives good security impression
  • fantastic support always there when you need it

Cons

  • why do i get a login confirmation ALTHOUGH i used my credentials?
  • sometimes i get "you are on our EU server pls go there".. why? i understand GDPR but the backend selection should be handled in the background based on the login data
  • saves a lot of time and phone calls especially when supporting IOS devices
  • users can be easilly helped on various devices and platforms
always available very nice and helpful ! you just log in - get into the help center but instead of opening and filling in some tickets you get a chat with the support where an engineer is always there to help you. The people are very knowledgeable and what takes days on other platforms is solved in seconds.
Yes - Netviewer - one thing above all: the INSANE cost - it became simply too expensive if you want to have ONE solution which ONE user uses at a time you still need to license every user. Having like 2-3 requests per week this would mean an investment too high to make sense for us. Also we had a lot of issues technically and also the support for mobile OS was bad (really bad)

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Well whether you want to support Windows, macOS, or any mobile platform - it's the same desktop app for the supporter. The counterpart needs either the SOS application or the dedicated client application. One could say "well that's just like Remote help" but this tool has some advanced security features. You also can install a streamer app for unattended access and usage - so you can administer your server with no VPN from everywhere.

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