Splashtop is making a SPLASH!
Updated September 12, 2023

Splashtop is making a SPLASH!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access

Overall Satisfaction with Splashtop

We have two different departments which use it.

Remote access is used by a single user to remote into our environment while overseas in countries that do not allow VPN access. We implemented the solution to allow them access to a system in the office whilst overseas and discovering that they were unable to VPN into our location.

The other team utilise it for providing support to our external users.

Pros

  • Allows specific users access to our site without the requirement of a VPN
  • Allows us to provide fast and effective remote support to our clients
  • Whilst a minimal interface it is very powerful and not confusing for support staff

Cons

  • The remote access system is a bit convoluted (needing to log into another portal / multiple steps required)
  • A little slow on startup
  • Splashtop is integrated into our RMM, so provides great ROI!
  • The remote access module is reasonably priced in comparison to other remote access solutions.
We have never had an issue with getting Splashtop installed nor any issues with using any of their applications. They simply work "out of the box" and provide the necessary functionality immediately.
Yes - The remote support side of things was covered by applications such as Anydesk and Teamviewer. These were becoming increasingly expensive.

The system remote access was replacing Remote Desktop (windows), as we did not want to make changes to our firewall security and wanted the least amount of change for the end user.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Splashtop is very well suited for remote support scenarios. It has a reasonably light footprint, however, provides all the necessary functionality required of such a remote access system.

As our clients are made to be weary of people remotely accessing their computers, features such as only allowing the end user to approve access and locking down in such ways helps ensure our users are protected from fraudulent access attempts.

Comments

  • Fady Awada | TrustRadius Reviewer
    Fady Awada
    (Vendor Representative) commented 3 years ago
    Thank you for your detailed review of Splashtop. We're delighted to hear that Splashtop has been a valuable addition to your organization, serving the dual purposes of enabling secure remote access and providing efficient support to your clients. We appreciate your positive feedback on the ease of use, security features, and seamless on-boarding with Splashtop. We look forward to continuing to support your remote access and support requirements, and we're here to assist you whenever you need us.

More Reviews of Splashtop

  1. Home
  2. Remote Desktop Software
  3. Splashtop Reviews
  4. User Review of Splashtop