Item: Splashtop
Rating: 10
Author: Guy Hunt

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

We use Splashtop across our company for remote support, mostly attended, but have installed the streamer across all devices to accommodate unattended support.
It allows us to support/update devices easily.

Pros and Cons

Pros

Unattended access to devices
Multi screen support
File transfer is simple
Endpoint solution available

Cons

I would like to be able to push updates across devices automatically

Return on Investment

Installed within the office has simplified support.
Quicker support times

Support Rating

Very good support team, connected to them easily.

Products Replaced

Yes - We were using teams to share screens, it was not as easy to use and functionality was low.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Microsoft Teams, Sophos Intercept X, Sophos Intercept X for Server

Likelihood to Recommend

Its great across the spectrum of remote support use.

Comments

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Sakima Ng
(Vendor Representative) commented 2 years ago
Hello Guy, Thank you for sharing your detailed feedback on Splashtop. We appreciate your positive comments regarding the overall satisfaction and the versatility of Splashtop. We're pleased to know that the support team has met your expectations, providing a very good experience. Your suggestion about automatic updates across devices is duly noted, and we'll certainly consider it for future improvements. We're delighted to have been a reliable solution for your company's growing needs over the past two years. Thank you for choosing Splashtop, and we look forward to continuing to meet and exceed your expectations.

Great software that makes a splash on the support market.

Modules Used