Item: Slack
Rating: 7
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We use Slack to communicate with individual team members and groups. The interface is really easy to use and it tracks activity so that it makes it easy to find and search for conversations to take action on them. Every company should use Slack to make it easy to communicate in real time and it helps to reduce emails.

Pros and Cons

Pros

communicate easily
tag people in conversations
group topics for discussion
search for conversations

Cons

Search can make it easier to find past conversations
With so many slacks, how do you tag or ensure that people see conversations

Return on Investment

it saves me time from sending emails
easier to communicate async

Usability

Sometimes, there are so many messages that it can be hard to go back and find a message to respond to.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Likelihood to Recommend

The search capability needs to be improved and need a way to see if people tagged have read message.

Slack Feature Ratings

notifications
group messaging
performance
direct messages
search

Innovative Uses

integration with confluence and jira

Future Planned Uses

note taking
automatic messaging
ping people when they have a message

Likelihood to Renew

Evaluating Slack and Competitors

Products Replaced

Key Differentiators

Cloud Solutions
Scalability
Integration with Other Systems
Ease of Use

Slack Implementation

Implementation Rating

Implementation Details / Implementation Partner

Implemented in-house

Change Management Lessons

Change management was a big part of the implementation and was well-handled

Slack Support

Support Rating

hard to search and integrations are not easy

Slack Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success	Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response

Premium Support

not sure

Bug Resolution

Using Slack

Usability Pros and Cons

Pros	Cons
Like to use Easy to use Well integrated Quick to learn Feel confident using	Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn