In my opinion, the best software there is
April 11, 2025

In my opinion, the best software there is

Himanshu Dhakad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

So my organisation or pretty much all the big MNCs use Slack for internal communication, It is really convenient, you can easily track old conversations, easily make the channels and much much more. In my organisation, since it's remote work, clear communication is really important and with Slack, you can manage that easily.

Pros

  • The thread option is really really good and crucial, you don't miss any update or communication when you are away or haven't checked the Slack for a while.
  • The integration of other softwares such as Google meet, JIRA, Google drive etc, you can get all the notifications in one place so that is really cool.
  • The interface is really efficient and easy to monitor, you are having personal chats, conversations on numerous channels, managing raised escalations and sharing links, documents and so much more and doing managing all that could be complicated but the interface makes it really easy.
  • You can mute, unmute, prioritize, snooze the channels as per your convenience. Updating your current status so that your colleagues know exactly when to contact you and when you are occupied or not available, That makes the communication efficient.
  • Making a huddle and sharing your screen to discuss something up with your mates, that is also cool

Cons

  • Everything is great but if i have to improve something then i would do something about tracking old escalation, since we work remotely, pretty much all the communication happen over Slack and that includes the escalations as well and since we have high volume of that, it becomes sometimes difficult to look for an older escalation for references. So if we could do something about that then it would be perfect.
  • Since my organisation use all the internal communication over Slack it is really easy to manage all the conversation and track all the escalations. the thread option is really cool because you won't have to worry about losing any conversation or miss any update.
  • With creating different channels, you can easily manage different tasks and since my role consists variety of workflows, it is really convenient for me to create different channels for each and then easily monitor them.
  • Sometimes it happens that the interpretation of thing could be different from person to person over chat or text hence the huddle option is really good so that you can easily connect with your colleagues and have a clear conversation over the call.
Everything can be managed over Slack, internal communication, integration of other applications so that you can get notified and take actions all in one place. It would have been really really difficult to manage all these without Slack in my role since my company provides remote work and clear communication is really important in my line of business
I think obviously Slack is much much better than Google Chat, in my previous organisation, we used to communicate everything via Google Chat or email or Google meet, it was difficult to manage because those application combined had less options and features than Slack.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

So Slack is pretty much perfect (obviously there is always room for improvement), whether it is communication with your colleagues or handling escalations or tracking records of everything you do, all of it is easily manageable. i don't think there is any other application which can do what Slack does with this much efficiency.

Slack Feature Ratings

Project Management
10.0
Task Management
10
Scheduling
10
Workflow Automation
10
Mobile Access
10
Search
10
Visual planning tools
10
Communication
10.0
Chat
10
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
10
File Sharing & Management
10.0
Versioning
10
Video files
10
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
10
Device sync
10

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