review of shoretel | TrustRadius

Overall Satisfaction

Use Cases and Deployment Scope

We replaced our previous provider because ShoreTel can record conversations and allow us to listen in on conversations.

Pros and Cons

Pros

Request for service, they respond quickly.

Cons

Rudimentary look to the Phone Assistant, not as useful as one would think.

Return on Investment

Neutral impact

Alternatives Considered

none

Likelihood to Renew

7

Unless another provider is cheaper.

Likelihood to Recommend

Same price just some new functions.

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