ScreenConnect = Remote Support.
May 03, 2017

ScreenConnect = Remote Support.

Tim Fry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ScreenConnect for secure, unattended remote support. We chose ScreenConnect over TeamViewer and other competing systems specifically because of functionality, but a secondary benefit is reduced operating cost, branding, and more relevant functionality.

Pros

  • Branding
  • Security
  • Uptime / effectiveness
  • ScreenConnect is so good at remote access that it literally changed my business model. I was offering remote support as a value add; it has become my primary business.
ScreenConnect is far superior to all of the other methods of remote support available. Microsoft RD requires per-machine licensing (at least for servers), SSH doesn't give full functionality, VNC servers lack security and stability, TeamViewer is insanely expensive for a comparable-to-inferior product, and Bomgar has terrible customer (B2B) support.
ScreenConnect is well-suited to remote support scenarios. I have not used it for meetings, etc.

ScreenConnect Feature Ratings

Remote Administration
8.3
Screen sharing
10
File transfer
10
Instant message
5
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
Not Rated
Monitoring and Alerts
1
Multi-platform remote control
10

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