RingEX is a great fit for a team that needs reliability in a phone system.
August 11, 2024
RingEX is a great fit for a team that needs reliability in a phone system.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
Business phone system, internal and external communication. I can share the same business line and use unique phone numbers for each of my agents. Text and internal messaging are convenient features that improve productivity across the board.
Pros
- Call routing.
- Well organized system, easy navigation.
- Convenient features for collaboration.
Cons
- Sometimes have mystery errors in functionality.
- A few confusing things about setting up initial system and queues and call groups.
- Shared inbox for texting.
- Enabling the team to streamline inbound and outbound calling strategy has increased productivity by at least 30%.
- It improved internal collaboration by enabling the team to communicate effectively and clearly in real-time.
- Improved level of professionalism that we could showcase to our clients, intangible benefit.
I was previously using Google Voice and a third-party texting tool. RingEX allowed us to combine those services into one place. Otherwise, analytics and automation remain largely unchanged.
- Kixie and Google Voice
Better. The Kixie system is cheaper, but it is such a pain to use and interact with. often have audio issues, tech issues, etc. RingEX is far superior, although the price is certainly higher. I needed something reliable, so RingEX was the move.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes
Comments
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