Item: Quickbase
Rating: 9
Author: Philip Bryan

Overall Satisfaction with Quickbase

Use Cases and Deployment Scope

We use it for the most part for our customer relationship management. So pretty much everything that we do from our customers to get back to the office all runs through QuickBase, essentially. I think the biggest problem is if somebody gets brought into it without creating this from scratch there's not a ton of support yet to be able to help out without having to pay. Small companies don't really have the capability to pay for all that type of consulting, if you will. So a better way to get some consultation there, to help some smaller companies, would be awesome.

Pros and Cons

Pros

Organization is probably the best thing. Keeping everything that we do. It's a vast amount of information that we have to keep together. QuickBase has a one stop shop for all of that. And to have a CRM that's very low code for somebody that doesn't have any background in coding to be able to grab that platform and use it instantaneously is awesome.

Cons

There's not a bunch, but I would say the most important to me would be the level of support for questions. Random questions that might pop up or, for the most part, anything that I say fails support cases are getting back to us as the customers for support would be the best thing that I could think of.

Return on Investment

I think at the end of the day it increased our revenue, but it also helped us gain a partnership with another company that QuickBase uses in Chick-fil-A. Because of that specifically, we were able to help bridge a connection and we were able to solidify a contract with them due to this. So it was a huge profit for our ROI for sure.

Alternatives Considered

This is my first time using any type of CRM like this. So it's been a very eye-opening experience but very, very simple experience as well.

Key Insights

Do you think Quickbase delivers good value for the price?

Yes

Are you happy with Quickbase's feature set?

Yes

Did Quickbase live up to sales and marketing promises?

Yes

Did implementation of Quickbase go as expected?

Yes

Would you buy Quickbase again?

Yes

Likelihood to Recommend

I think the no code thing is great. The fact that there is a little bit of coding takes a lot of people out of the comfort zone. However for me, I've been able to use what QuickBase does for the coding side and has made me able to understand a lot of other products and how they use certain things as well. So it kind of gave me a behind-the-scenes look into some things.

Comments

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Quickbase Review