Nice one!
August 24, 2021

Nice one!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

We use it for quality audits of our agents. We also use it for calibration purposes between senior agents. Each department utilizes the app a different way.

Pros

  • Clear interface.
  • Responsive.
  • Integrity.

Cons

  • Cache issues.
  • No way to customize the UI.
  • Too blank interface in some parts.
  • Better quality audits.
  • Calibrating senior agents.
  • Checking working dynamics.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?

Yes

Slack, Microsoft Teams, Genesys Cloud CX (formerly Genesys Cloud)
Basically it works well, but after some time of using it I started to experience browser cache issues. So I have to clear the cache files in order to continue using the site.

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