PagerDuty enables 24/7 technical support
September 25, 2021
PagerDuty enables 24/7 technical support
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
PagerDuty is one of the notifications and alert management platforms used in our organization for support teams and technicians to provide notifications and alert messages to other departments and teams. If there are any alarms, it offers a variety of communication choices. We used to keep Alerts and On-Call Schedules that were business-critical in several products. The PagerDuty application is also useful for checking and resolving alerts from any location.
Pros
- Handling various alert messages and notifications
- Easy configuring call and message scheduling system
- Analytics report generating feature
Cons
- Overall user interface needs to be improved
- PagerDuty mobile application functionalities and restrictions
- PagerDuty works with all of our required operational alerts
- We have enabled a 24/7 technical support and monitoring system
- It decreases our time to resolve issues
- The overall cost was a little bit higher
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes
Comments
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