NICE CXone is an amazing solution
July 16, 2024

NICE CXone is an amazing solution

Nic Erickson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone

We had a non scalable solution call center software with under performing solutions.

Pros

  • Ongoing support
  • Solutions for scaling

Cons

  • Implementation
  • Total Cost
  • Further integration with further vendors
  • Implementation costs were high and incomplete to needs
  • Ongoing usage costs are a bit higher than competitors
NICE CXone is very easy to use with little to no learning curve
Yes - AWS Connect

Do you think NiCE CXone Mpower delivers good value for the price?

Yes

Are you happy with NiCE CXone Mpower's feature set?

Yes

Did NiCE CXone Mpower live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone Mpower go as expected?

No

Would you buy NiCE CXone Mpower again?

Yes

NICE CXone solution is an excellent option in scaling a call center.

NiCE CXone Mpower Feature Ratings

9.0
Agent dashboard
10
Validate callers
9
Outbound response
9
Call forwarding
10
Click-to-call (CTC)
6
Warm transfer
10
Predictive dialing
10
Interactive voice response
9
REST APIs
9
Call scripts
9
Call tracking
9
Multichannel integration
10
CRM software integration
7
9.7
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
7
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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