Infinite Reporting & Timely delivery

NICE CXone is a powerful tool that provides the manager key insight into the performance of there frontline worker. It's ease of schedule management and ability to build large reports in short amounts of time is key to providing agents with real time feedback.

It functions really well for time management and scheduling. The information is easy to update or make changes. When using the Supervisor Console it does have some delay with information updating and it also has a lock mechanism that could use some work. Only 1 supervisor can work on an agents schedule at a time and it prevents any other supervisor from accessing the agents profile until released. That could be improved because if someone forgets to close out the console the agents schedule will remain locked until released. A security measure that could use a work-around.