Item: monday.com
Rating: 9
Author: Eliot Walker

Overall Satisfaction with monday.com

Return on Investment

Reduced e-mail traffic for status updated.
Simple way to share info accurately and quickly.

Use Cases and Deployment Scope

We use monday.com to plan our events, manage workflows, delegate signups, record and action issues and organise our speaker schedules. For international speakers and guests, we use templates to ensure that all travel documentation is in order for them. The API allows us to integrate monday.com with a number of other business software solutions.

Pros and Cons

Pros

Visual indication of status and stages.
Simple forms for data collection for external contact.
Guest access to boards for individual projects.

Cons

The default template has content in it which needs deleting every time.
Some automations (e.g. for sending e-mail) lack the features I require.

Usability

The interface is good and the templates provided are a good starting for most projects but will need some customisation which is very easy to do. Integration with other tools works perfectly e.g. Gmail or Twilio but the features of the integration may not be sufficient in some cases.

Support Rating

Never needed support using it. It really is that simple!

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

It's great where you have a clear and precise workflow or you can work at a more abstract level. The guest access is excellent when working with people that are not paid users.

monday.com Feature Ratings

Comments

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Monday to Sunday planning done well