Item: monday.com
Rating: 8
Author: Daniel Terry

Overall Satisfaction with monday.com

Use Cases and Deployment Scope

monday.com is the backbone of our planning. We use it in any way we can, and it's automations really help us out. We use it to manage our individual web development projects, we use it as a means of communication when opening tickets with our development team, and we use it to plan out our social media schedule as well. The automations solve a lot of our time and effort and keeps everyone in the loop.

Pros and Cons

Pros

Visualization.
Automations.
Updates.

Cons

Inbox isn't really used.

Return on Investment

It has saved us a lot of time.
New employees can follow our process easily.

Usability

I gave it this rating because there are a lot of good templates within monday.com, but it does not have all of them.

Support Rating

I gave it this rating because we tested their customer response time for opening a ticket a year ago, and they wrote that they would respond within a short amount of time, however that time was not met at all. I'm sure they fixed this now though.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Adobe XD, Microsoft 365

Likelihood to Recommend

It is well suited for any scenario where you can use an Excel sheet.

monday.com Feature Ratings

monday.com & Collaboration

Using monday.com

Users and Roles

12 - Social media, SEO, web design, web development, accounting, and customer relations

Support Headcount Required

Not sure

Comments

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making Mondays easier with monday.com