Item: Miro
Rating: 10
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

We use Miro as a data capturing and analysis tool for qualitative research purposes. When we have interviews with participants, we first use the tool to transcribe verbatim, and capture notes, in a template we created upfront. We then tag each post-it with a label for a first thematic analysis, and then use the cluster by tag function to structure our data. Within the clusters we then find for overlapping themes and derive insights from them.

Pros and Cons

Pros

Ease of note taking by using tab function
The ability to colour code with post-its or tags
Visually provides a glimpse of the thoroughness of the research

Cons

Cluster by tag: I love the function but Miro often crashes
There is no 'hard save' button, so when it crashes you have to hope it saved the real latest version
The sentiment analysis function is not working that well, it would be nice to be able to manually review the suggestions before it the clustering
It would be very nice if you could import a transcript easily in Miro where it then is transformed in post-its

Return on Investment

Show depth of the research analysis
Improved collaboration between researchers
Visualisation of the analysis process

Collaboration

Both for notetaking and the analysis we have people joining from remote locations, which works very well. The only problem sometimes is when Miro crashes and we don't know whether the latest version is saved. A hard save button would help, because then you can actively save before starting a 'heavy' task. When you would do this not remote, or physically, you would not run the same risk.

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Other Software Used

Microsoft Teams, Adobe Illustrator CC, Adobe PhotoShop

Likelihood to Recommend

I'm recommending the use of Miro to all my research colleagues as a tool for qualitative thematic analysis. However, this is only suitable when you have two people present at the interview because you need one of them to actively capture notes (instead of automatic transcription of an audio file or doing the note taking yourself after the interview has taken place). As consultants we often seek ways to save time, so finding a way to include generate transcriptions in post-its of Miro would be very valuable.

Comments

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Miro for Qualitative Data Analysis