Powerful Platform for Large Enterprises - Challenging for SMB
July 28, 2022

Powerful Platform for Large Enterprises - Challenging for SMB

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities

We leverage Khoros communities to deploy forums, KBs, ideation, events, and group hubs. All of which are in place for us to support and deliver on case deflection through an increasing depth of publically available knowledge.

Pros

  • Customization
  • Breadth of Capability.
  • Security & Configuration.

Cons

  • Integrations are VERY expensive and services dependant.
  • Many customizations require developers or services to deploy.
  • Outdated reporting and backend.
  • Increased Web Traffic.
  • Decrease in Redundant Support Tickets.
With the customization is extreme scalability. This platform will scale the best of any community platform.
N/A

Do you think Khoros Communities delivers good value for the price?

Not sure

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

No

Did implementation of Khoros Communities go as expected?

No

Would you buy Khoros Communities again?

Yes

This platform is well suited for those large enterprise organizations that require a flexible community and have technical talent designated to create a custom experience. For small teams that are pseudo-technical or just made of 'community people, you may find this platform overly complex and difficult to use.

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