Robust and functional, but average user experience
May 03, 2019
Robust and functional, but average user experience
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jama Connect
Jama Connect is currently being used by our organization in one main department, but other teams also have access and reference it from time to time. It addresses 3 main needs: to integrate with JIRA which we use internally, to be our external face for our customers and to be our main source for reporting.
Pros
- We like the feature where we can put things up for review externally and assign different people to either view or approve them.
- The dashboard is helpful to show the things that we find to be important and it's good that we can show what is important to us.
- I like the tree view to see into different levels as items are broken down. It makes things easier to find and keep organized.
Cons
- Overall the user enjoyment could go up just by changing the font! It's not pretty to read, yet it's a lot of words.
- I'd like to see more functionality that can be turned off or turned on in the settings so that I can start basic and build out my instance easier as I need it.
- It would be nice to integrate with JIRA without having to go through TaskTop.
- The ability to allow external customers to see into only the pieces of information we want to share has been necessary.
- Allowing different teams to gather requirements and customer feedback in Jama and then allowing our internal development teams to use JIRA has worked out well enough.
- It has all the functionality to be useful in many situations, but I'd love to see something a little more 'pretty' or fun to use.
Comments
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