Item: Webex App
Rating: 10
Author: Jamie Drahos

Overall Satisfaction with Webex App

Use Cases and Deployment Scope

We use the Webex app as part of our Cisco Unified Communications package. Webex is primarily used for intra-company chat. It is available to all employees and connected to our Active Directory and integrated with Single Sign-on. For this, it is a very useful tool. It is also integrated with our Cisco IP telephony system to allow VoIP calls, even when away from the office. This integration also allows us to review voicemail and do screen-sharing for impromptu meetings.

Pros and Cons

Pros

Intra-company chat. It is a very competent chat client with many added features like file sharing, screen sharing, status and location updates , and emoji.
Telephony integration for VoIP calling (including video calling with a webcam) and voicemail access.
Integration with WebEx to review meeting calendar and launch meetings from one window.

Cons

The mobile app could use some optimization for both iOS and Android. It is a bit of a battery hog, but it does function well.
File sharing is not as seamless as it could be. Sometimes file transfers fail or timeout before completing.
Telephony connections outside of organization network. Occasionally the connection with our IP telephony system will disconnect when on an external network if you do not have a VPN connection.

Return on Investment

Webex allows us to collaborate in real-time, which then makes everyone more efficient at their work.
Webex allows us to troubleshoot on the fly with screen-sharing, which keeps everyone moving along in their work.
Webex allows us to stay connected remotely, which increases up-time when away from the office.

Alternatives Considered

Skype for Business (formerly Lync)

We previously used Microsoft Lync before it made the switch to Skype. Although it was a fine tool, it didn't have the communication integration that comes with the Cisco solution.

Key Insights

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Likelihood to Recommend

Webex is part of our official enterprise communication suite, so there really is no other choice for us. With that said, it is a very good tool and better than our previous system. The integration with the Cisco suite is fantastic and really makes it a seamless tool that requires very little thought or training. It's a solid solution for anyone looking for intra-company communication via IM.

Webex App Feature Ratings

Cisco Hybrid Work

Comments

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