CISCO JABBER : An Unified Communicator
May 12, 2017

CISCO JABBER : An Unified Communicator

Kashif Iqbal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

Cisco Jabber is one of the best unified-communications applications. Cisco Jabber lets you know about availability of contacts, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing. In our organization it is used as a communicator to contact employees (internal/external) and know their availability status whether they are away, available or in presentation mode.

Pros

  • Individual Chat with History
  • Calling internal numbers and also international numbers
  • File Sharing, Desktop Sharing with access control
  • Meeting info with WebEx Intergation
  • Group Creation

Cons

  • Jabber needs to work on the Mobile Application Part - need to improve its lagging issue
  • Phone setup issue should be resolved on the Mobile App
  • A single communicator to call, chat, have a discussion, for file sharing, for desktop sharing, for video conferencing and WebEx meeting integration
  • Virtual Meeting and conferencing saves unnecessary travel costs
Jabber with its features and ease of use made it the more popular and recommended one than Skype for Business
Jabber is well suited for instant calls, desktop sharing, and video call scenarios. For file sharing, it takes a lot of time and it even failed at 90%.

Webex App Feature Ratings

Project Management
9.0
Mobile Access
9
Search
9
Communication
9.7
Chat
10
Notifications
9
Discussions
10
File Sharing & Management
8.2
Versioning
9
Video files
5
Audio files
8
Document collaboration
9
Access control
10
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

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