Intercom synthesizes disparate tools.

Straightforward design, various ways to achieve the same end goal, extremely user-friendly and intuitive workflows. Intercom makes day-to-day usage easy and enjoyable without sacrificing functionality or user freedom. Utilizing Intercom mainly for written communication (proactive or otherwise) has prepared our team to utilize other offerings because of how simple, clean and customizable Intercom is.

Intercom is a cut above the rest when it comes to triaging and following up on issues, especially bugs and widespread user reports. When users lost access to core functionality recently, we were able to get information in our engineers' hands in minutes with multiple reports, then update and resolve all chats at once when the issue was taken care of. The Intercom app needs some work, though, as this ticketing tool is not available with the same features or detail as the web app.