If you are looking for a solution to get closer to your customer, Intercom is the tool
April 30, 2024

If you are looking for a solution to get closer to your customer, Intercom is the tool

Mateus Mateus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Currently in my company we use Intercom to create and manage user segmentations, monitor their engagement in our solution, create and manage communication campaigns for events, courses, rich materials, product news and everything else that is necessary to communicate with our users.
In addition, we also manage all onboarding of new users with the support of pop up, tour and checklist tools.

Pros

  • segmentation
  • comunication
  • metrics

Cons

  • Reports
  • News
  • Articles
  • Decrease in the number of tickets
  • Increased engagement in communication campaigns
  • New user retention
I have been an Intercom user for over two years. At first, I have to confess, it wasn't very intuitive or user-friendly.
But the leap he took from there to here is admirable.
The solution is much more fluid, organized and with a journey that makes sense.
It is very friendly and the actions are brought together by affinity.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Based on my use case, whenever I am asked which tool we use to communicate with our users, I confidently recommend Intercom.
Today the solution is more mature than two years ago and I feel like it has evolved a lot.
My role is customer marketing and customer experience.
In my daily life, I need to monitor sharing data, create segmented campaigns and monitor their performance.

Fin by Intercom Feature Ratings

Comments

  • Kateryna Kharytonova | TrustRadius Reviewer
    Kateryna Kharytonova
    (Vendor Representative) commented 2 years ago
    Thanks for sharing! It's great to hear that you enjoy using Intercom. Your review is appreciated, and we'll keep up the good work to support your needs!

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