Good software
July 06, 2023

Good software

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use it to provide email and chat support for our customers all over the world. As a customer support agent, I use Intercom basically all the time and it is my primary work software. We also use it internally when leaving notes to either help our colleagues or to report problems customers are facing.

Pros

  • It is fairly easy to use and you can get into it quickly.
  • It offers a lot of features that can make your work easier (for example macros and notes)
  • It offers great insight on statistics in regards to customer satisfaction etc.

Cons

  • The search feature could be optimized.
  • I don't have access to this data
It is overall very good but some features could still be better (for example the search feature)
We integrate it with slack.

Do you think Fin by Intercom delivers good value for the price?

Not sure

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

It is great at offering quick support to customers using the chat function. I can't think of any scenario right now where it would be inappropriate.

Fin by Intercom Feature Ratings

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