I love Intercom
November 29, 2022

I love Intercom

Norhan Osama | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

In my work, we use Intercom so that we can communicate with users and answer all their inquiries and assistance to know how to use the product and follow their progress and commitment and know their suggestions regarding the development of the application we are working with, The intercom helps us with ease of use and tools that make it easier for us to quickly respond to customers and also leave automated responses so that customers are not disturbed if there is a delay

Pros

  • Through it we set up macros that make it easier for us to send replies faster
  • We can launch campaigns from time to time to encourage our users
  • Following up with the users who doesn't commit well

Cons

  • I want the Rizo bot to work more professionally and not to make mistakes in the answers
  • Sometimes I became lost in team performance dashboard so I need more explanation
  • But overall everything is great
  • Intercom features helped us to increase google play and app store reviews
  • Macros and articles helped us to reply to our users faster
  • Reso bot helps us in assisting the users in their inquiries in seconds
Intercom is easy to use, especially after the latest update, as it was easy for us to use, and we send messages in seconds, which is much faster than before, especially after making shortcuts. It also provided us with the feature to open and close sending messages at the appropriate time for the work team and leave alert messages when we will be available

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

In fact, I like this tool very much, as it helps me to send articles to customers easily. I can also follow their progress by linking the intercom to our dashboard and knowing the extent to which customers benefit from the service. It also helps me know who clearly does not understand the service.

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