Intercom is a good allround user engagement tool
October 30, 2018

Intercom is a good allround user engagement tool

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We're using it for all website and platform user dialogue.

Pros

  • Makes it easier for people to engage with us with the messenger
  • Nice to have customer support, sales and marketing dialogue in one platform
  • Ability to set up behavior based communications for onboarding etc.

Cons

  • Most new features are put in new products that you then have to buy.
  • More transparent (and lower) pricing - it's quite expensive
  • Integration to Pipedrive is missing
  • Very hard to tell as we would have had one of their competitors in place if we didn't use Intercom.
It's well suited for companies that don't want to run separate support solutions. It's less appropriate if you already have tools such as Zendesk and HubSpot in place.

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